Customer Services
We’re known for customer service that is second to none and we can round out your marketing team by adding this delicate, yet complex, component to your efforts.
Servicing Your Customers.
EXPANDING YOUR MARKETING DEPARTMENT.
Customer service at RealTime Solutions® is a multi-faceted team, offering more capabilities than a standard call center. We provide comprehensive promotion support and help clients to ensure goals are met and that each program is a success. Our team members are trained extensively in the brands they represent, with many clients preferring on-site training at their facility.
Some of the services we offer in this arena are: sales and marketing support, inquiry response via phone, email, mail, fax and online data portal, promotion management, promotion and activity tracking, lead generation, qualification and processing, manual and electronic data cleansing and market research. All this, coupled with ongoing training, detailed documentation of procedures and regular audits add a fine-tuned component to your existing structure. Your best bet is when RealTime Solutions® serves as an extension of your marketing department.
SOLUTIONS